Refund Policy

01Free trial first

Every agency starts with a 30-day free trial for up to 5 consultants, without a card. We encourage you to run real enquiries during the trial so you know the platform fits before you pay.

02Monthly plans

Monthly plans can be cancelled at any time. Cancellation stops the next charge. The current month is not refunded, and your account stays active until the end of the paid period.

03Yearly plans

• If you cancel within 14 days of the first yearly payment, you receive a full refund.
• After 14 days, yearly plans are not refunded, but the account stays active until the end of the paid year.
• If you reduce consultants during the year, the change applies at renewal.

04Billing errors

If you are charged twice, charged for consultants you removed before the billing date, or charged after a confirmed cancellation, we refund the extra amount in full.

05Service problems

If a serious outage on our side stops your agency from using the platform for more than 24 continuous hours, we credit the affected days to your next invoice on request.

06Traveller refunds

Money your travellers pay through payment links goes to your agency through your payment gateway. Refunds to travellers are issued by your agency under your own cancellation terms; the platform records the refund and credit note against the booking.

07How refunds are paid

Approved refunds go back to the original payment method within 7 to 10 business days. Bank processing times may add a few days.

08Requesting a refund

Send your request through the Connect with sales page with your agency name, the invoice number and the reason. We reply within two business days.