Privacy Policy

01Who this policy covers

This policy covers three groups of people:

• Agencies and their consultants who sign up for and use the platform.
• Travellers whose enquiries, itineraries, bookings and payments are managed by an agency on the platform.
• Visitors to this website, including people who submit the signup or sales forms.

For traveller data, the agency decides what is collected and why. We process that data on the agency’s behalf and only under its instructions.

02Data we collect

• Account data: consultant names, work emails, agency name, city, branches and role permissions.
• Enquiry data: messages from Instagram, WhatsApp, website forms, call notes and walk-in records, including traveller names, ages, dates, budgets and preferences.
• Booking data: itineraries, flights, PNRs, hotel confirmations, transfers, activities and vouchers.
• Identity documents: passport and ID details where an agency needs them to complete a booking or visa.
• Payment data: payment schedules, amounts, invoice details, GST and TCS lines. Card and UPI details are handled by the payment gateway and are not stored on the platform.
• Supplier data: hotel, DMC and transport contacts, contracted rates and payment terms uploaded by the agency.
• Usage data: log-ins, device and browser type, and pages used, to keep the service secure and working.

03How the data is used

• To run the features an agency uses: Enquiry Desk, AI Itinerary Builder, Quote Studio, Bookings, Supplier Desk, Traveller Payments and Agency Reports.
• To send quotes, vouchers, payment links, reminders and trip check-ins on the agency’s instruction.
• To calculate taxes on invoices and keep records the agency needs for accounting.
• To provide support, prevent fraud and keep accounts secure.
• To reply to signup and sales enquiries submitted on this website.

04How the AI uses your data

The AI Itinerary Builder reads an agency’s own brief, contracted rates, availability and templates to draft itineraries and costs for that agency. Drafts are suggestions until a consultant approves them, and the AI does not book anything by itself.

One agency’s contracted rates, margins and traveller data are never shown to another agency.

05Passports and identity documents

• Passport and ID details are stored encrypted.
• Only consultants with the right permission can view them.
• They are shared only with the suppliers who need them for a specific booking, such as an airline, hotel or visa processor.
• Agencies can set how long documents are kept after a trip ends.

06Sharing

Data is never sold. It is shared only:

• With suppliers chosen by the agency, to fulfil a booking.
• With payment gateways, messaging providers and hosting providers that help run the service, under contracts that limit their use of the data.
• When required by law, such as a valid request from a tax authority or court.

07Security

Data is encrypted in transit and at rest. Access inside an agency is controlled by roles, sensitive actions are logged, and staff access on our side is limited to what is needed for support, with the agency’s permission.

08Retention

Agency data is kept while the account is active. If an account is closed, data can be exported for 30 days and is then deleted from active systems, except records the law requires us to keep, such as invoices.

09Your choices and rights

Agencies and consultants can view, correct, export or delete account data from their settings. Travellers who want to access, correct or delete their data should contact the agency that handled their trip; we will help the agency respond.

Under India’s Digital Personal Data Protection Act, 2023 and other applicable laws, you may also withdraw consent or raise a grievance with us.

10Cookies

This website uses only the cookies needed to keep forms working and to prevent spam. The platform uses session cookies to keep consultants signed in. No advertising cookies are used.

11Contact

For privacy questions or requests, write to us through the Connect with sales page and mention “Privacy” in your message.