Page 02 · Enquiry Desk

Every enquiry lands on one desk, with a follow-up already set.

Instagram DMs, WhatsApp messages, website forms, phone calls and walk-ins arrive in a single queue. Each one is tagged by source, assigned to a consultant and given a follow-up time, so no family planning a holiday is left waiting.

SRINAGARARRIVED · 09 NOV 2026SXR
What it does

Everything on this page of the passport.

One queue for every channel

Instagram, WhatsApp, website forms, calls logged by consultants and walk-ins captured at the counter all appear in the same list.

Brief read for you

AI pulls travellers, ages, month, nights, budget and mood ("somewhere cool") out of a casual message and fills the enquiry card.

Fair assignment

Route by destination, language or branch, or rotate between consultants. Managers can reassign in one click.

Follow-ups that nag politely

Every enquiry carries a next step and a time. Overdue follow-ups rise to the top of the consultant's day.

Source tracking

See which channel and which campaign brought each enquiry, and which of them actually book.

Repeat traveller memory

Returning families show their past trips, preferences, passport expiry and feedback before you reply.

How it works

Four stops on the route.

  1. 01

    Message arrives

    A DM at 3:10 pm becomes an enquiry card with source, travellers and budget filled in.

  2. 02

    Consultant assigned

    Sana gets it because she handles Kashmir and family trips this season.

  3. 03

    Follow-up scheduled

    A reply-by time is set. If the quote is not out in time, her manager sees it.

  4. 04

    Outcome recorded

    Won, lost or postponed, with a reason, so reports tell the truth.

Boarding pass · Flight SWF 030

Next stop: AI Itinerary Builder. Or start the whole trip today.

FromEnquiry3:10 pm
ToBooked trip3:50 pm
Trial
30 days
Crew
Up to 5 consultants
Card
Not required
Seat
Window